LEGAL REFERENCE

Our Terms Shape Your Account

When you open an account with us, these terms define what you get, how we protect your funds, and what we expect from you. We've written them to...

Account SecurityPayment ClarityWithdrawal RightsDispute ResolutionYour Data
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rajadewa Our Terms Shape Your Account

Policy Foundation

rajadewa operates under the terms that follow. We accept DANA, OVO, GoPay and QRIS from supported Indonesian regions where local law permits. Your account is yours — you control deposits, withdrawals and account closure. We hold your funds in segregated accounts and never use them for operational costs. Disputes are resolved through our support team first; if unresolved, arbitration follows Indonesian jurisdiction

guidelines. These terms apply the moment you create an account and remain in effect until you close it or we terminate service for breach.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

We're Here When You Need Us

Live Chat Open the chat widget during your session. Our team responds within minutes to clarify terms, explain policies or help with account questions.
Email Support Send detailed questions to our support inbox. We reply within 24 hours with full explanations of how our terms apply to your situation.
Account Settings Review your terms acceptance, payment method details and account restrictions directly in your profile. Update preferences anytime.
WHY VISITORS TRUST US

Why These Terms Matter

Transparent Wording

We avoid legal jargon where possible. Every clause explains what it means for your account, your deposits and your withdrawals in plain language.

Jurisdiction Clarity

Our terms reference Indonesian law and supported regions explicitly. You know exactly where you stand and what local rules apply to your account.

Fund Protection

Your deposits are held separately from our operating funds. We detail how we safeguard your balance and what happens if we face financial issues.

Dispute Process

If a disagreement arises, our terms outline the exact steps we follow — support escalation, investigation timeline and resolution path.

Account Control

You can close your account, withdraw your balance or pause access anytime. Our terms guarantee these rights and explain how to exercise them.

Regular Updates

When we change these terms, we notify you in advance and explain what changed. You can accept the new version or close your account.

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and use your data. Works alongside these terms to show you full control over your personal information.
Payment Terms
Details deposit and withdrawal rules specific to DANA, OVO, GoPay and QRIS. Complements these terms with payment-method specifics.
Responsible Account Use
Outlines account restrictions and what constitutes misuse. Enforces the conduct standards referenced in these terms.
Bonus Terms
Explains how promotions work and what conditions apply. Sits alongside these core terms to clarify promotional eligibility.
Withdrawal Policy
Specifies timing, limits and verification steps for pulling funds. Expands on the withdrawal rights guaranteed in these terms.
Account Closure
Details the process for closing your account and what happens to your balance. Implements the closure rights stated here.
Dispute Resolution
Provides the full escalation and arbitration process. Operationalizes the dispute pathway outlined in these terms.
SERVICE CONTEXT

What Defines Our Terms

01
No Hidden Fees Every charge we apply — withdrawal fee, account maintenance, dispute investigation — is listed in these terms upfront. No surprises when you check your balance.
02
Instant Withdrawals Once you request a withdrawal via DANA, OVO, GoPay or QRIS, we process it within the timeframe stated here. Your funds move the moment we release them.
03
Account Verification We verify your identity once during signup using your phone number and payment method. These terms explain what data we collect and why.
04
Deposit references You set your own deposit ceiling in account settings. These terms guarantee we respect that limit and never charge you for deposits you decline.
05
Balance Transparency Your account balance updates in real time. These terms commit us to showing you every transaction, every deposit and every withdrawal instantly.
06
Account Closure Anytime Close your account in seconds from settings. These terms guarantee we return your full balance within one business day of closure.

Common Questions About Our Terms

Yes. Close your account anytime from settings. We return your full balance to your original payment method within one business day. No penalties, no holdback period.

Contact our support team with details. We investigate within five business days and either reverse the transaction or explain why it was correct. If unresolved, we follow Indonesian arbitration rules.

Yes. Your deposits are held in segregated accounts separate from our operating funds. Even if we face issues, your balance remains yours and is returned in full.

No. If we change these terms, we notify you at least 30 days in advance. You can accept the new version or close your account without penalty.

We collect your phone number, payment method and account activity to verify your identity and prevent fraud. Our Privacy Policy details exactly what we store and how long we keep it.

Yes. These core terms apply to all payment methods. Payment-specific rules (processing time, limits, fees) are in our Payment Terms document.

Open a dispute in account settings or contact support. We review the transaction history and either correct it or confirm it was accurate. Full transparency, no guesswork.